Visa support

Information on ImmiAccount, Migration scams, eMedicals and fees and charges.

  • ImmiAccount

    An online service which will allow you to lodge a visa or citizenship application and check the progress of your applications.

  • Electronic Visa Record

    Contains information on checking your visa status online and our visa notification process.

  • Apply for a visa

    Provides additional supportive information on applying for a​ visa or citizenship online.

  • Fees and charges for visas

    Information on the fees and charges for all visas.

  • Online services

    An online services gateway which provides additional information for individuals, migration agents, service delivery partners, business and stakeholders.

  • Migration fraud and scams

    Learn about migration fraud and discover the truth about misleading information used by fraudulent operators.

  • Health requirement

    Information on meeting Australia’s health requirement and health process for visa applications.

  • Biometrics collection

    Contains information on biometrics collection, including fingerprints, facial structure and the person’s voice.

  • Using a migration agent

    An overview and information on using a migration agent within and outside of Australia.

  • eMedical client

    Information about an online service for clients who have already lodged a paper visa application and have been requested to undertake health examinations.

  • Visa pricing estimator

    A tool to help you estimate the cost of your visa application.

  • What visa are you applying for?

    A tool to help you find the cost of your visa.

  • Personal information in eMedical

    Information for people who are undertaking immigration health examinations for an Australian visa application.

  • Attach documents to an online application

    Provides information and useful guidelines on attaching documents to your online application.

  • System maintenance and technical issues

    Information about our planned system maintenance and technical issues on our systems.

  • LEGENDcom

    The electronic database of Migration and Citizenship legislation and policy documents which is available to members of the public on a subscription basis.

  • Common online error messages

    A list of common online error messages you might see when using our systems, as well as advice on how to resolve the issues.

  • Health insurance

    Information about health insurance that you may require when coming to Australia, as well as reciprocal health care agreements.

  • Information to help prepare your application

    Information about certifying and translating documents, statutory declarations, and authorised recipients​.

  • Including family members in your application

    General information about including a family member to your visa application, including a newborn child.

  • Character and police certificate requirements

    General information about meeting character requirements for Australia, including police certificates.

  • Expired visas

    Information on what will happen if your visa expires.