Australian Border Force

Contact us

Includes contact information for general enquiries, cargo support, providing feedback and reporting suspicious behaviour.

Contact us

There are many ways that you can make contact with us. Below are a number of links that will help you find the right service, help you report something suspicious, provide us with feedback, access our translation services and make other connections.

Report something suspicious

Your information could be the key piece of the puzzle. Reporting suspicious or criminal behaviour actively helps us to protect Australia’s border and manage the movement of people and goods across it. If you suspect that someone is working illegally, has no right to be in Australia or is involved in smuggling or other criminal activities, we want to hear from you.

See > Report something suspicious

Find an answer to your query

Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer.

 See > Make an enquiry?

Give us feedback – Compliments, complaints and suggestions

Your feedback is valuable to the Department of Immigration and Border Protection, and helps us to provide better service. You can provide feedback online, by phone, by email or by mail.

See > Compliments, complaints and suggestions

Translating and Interpreting Service (TIS)

We have a 24/7 telephone interpreting service for any person or organisation in Australia who needs an interpreter. You can make an appointment or use the service straight away. This service costs the local calling rate.

See >Translation and Interpreting Service (TIS National)

Work with us

Are you interested in being a Department of Immigration and Border Protection officer? Find our current vacancies and other information you will need to apply to work with us.

See > Careers and recruitment

Social media

We are on Twitter, Facebook, Instagram, YouTube and LinkedIn which can make it easier for us to communicate.

See > Social media